Customer Service

Shipping & Returns

Fast Australian dispatch with 30-day hassle-free returns.

Shipping Across Australia

We dispatch all orders from our Australian warehouse via Australia Post within 24 hours of payment confirmation on business days.

  • Standard Shipping: $12.00 AUD (3–5 business days)
  • Express Shipping: $18.00 AUD (1–3 business days)
  • Free Express Shipping: Automatically applied to all orders over $150 AUD.

30-Night Sleep Trial & Returns

If you're not completely in love with your new bedding, return it within 30 days of delivery for a full refund or exchange. Contact us at hello@juanandjohan.au to initiate a prepaid return label.