1. Overview
Juan & Joan ("we", "our", or "us") is dedicated to protecting the privacy of your personal information in compliance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This policy outlines how we collect, handle, store, and disclose your personal details when browsing or purchasing through our website.
2. Information We Collect
When placing an order or registering an account, we may collect information including your name, delivery address, email address, telephone contact number, and payment processing tokens via our secure PCI-DSS compliant payment gateway (Stripe). We never retain raw credit card numbers on our servers.
3. Use of Your Data
We collect your data solely to fulfill orders, deliver goods via parcel couriers (e.g. Australia Post), provide customer care assistance, communicate tracking alerts, and send optional promotional newsletters if explicitly opted-in.
4. Cookies & Web Analytics
Our website utilizes privacy-preserving cookies and Google Analytics / Google Tag Manager to analyze traffic and enhance your browsing journey. You have full control over cookie settings within your web browser.
5. Contact Our Privacy Officer
If you have any questions or wish to exercise your rights regarding access or correction of your personal data, please contact our Privacy Officer at care@juanandjoan.au.