Frequently Asked Questions
Everything you need to know about our products, shipping, and care
What is your 30-day sleep guarantee and return policy?
We want you to sleep deeply and rest easy. If you are not completely delighted with your Juan & Joan bedding, you can return it within 30 days of delivery for an exchange or full refund, provided items are returned in good condition.
How long does Australian shipping take?
Standard shipping within Australia takes 2-4 business days (metro) or 3-6 business days (regional) via Australia Post carbon-neutral delivery. Express shipping is typically delivered within 1-2 business days.
How should I wash and care for French flax linen?
Machine wash in cool or warm water (under 40°C) using a mild eco-friendly liquid detergent. Tumble dry on gentle low heat or line dry in the shade. Linen naturally softens and improves texture with every wash.
Are Juan & Joan bedding sets OEKO-TEX certified?
Yes! Every sheet set and duvet cover is strictly OEKO-TEX Standard 100 certified, ensuring zero toxic dyes, harsh chemicals, or formaldehyde residues touch your skin.
Do you offer free shipping across Australia?
Yes, we provide free carbon-neutral standard delivery across all Australian states on all orders over $150.